Return Policy

Due to the nature of our products, returns are not accepted on any products that have been opened or used. Returns are only accepted with pre-authorization on a case-by-case situation. No returns will be accepted without the pre-authorization code. An authorization for returns is granted only if the safety seal is not broken and still intact and the product is in its original packaging and is not used. Customer is responsible for shipping costs for all returns with a 2% restocking fee.

Order Cancellation

Must be submitted within 24 hours of placing your order by calling (800) 210-3787 toll-free or (716) 688-8050 if you are a Buffalo resident. You can also reach us by emailing a correspondence to sales@ferrocosmetics.com.

Exchanges & Gift Returns

We strive to provide you with the best beauty products and stand behind its superior quality. We believe in making our customers happy and will try our best to maintain that satisfaction. Issues with the products in question must be made to our attention within two (2) weeks of receipt of order. Returns and exchanges are void after 30 days. If you wish to exchange an item purchased via gift card, we will need the gift card number and order number. No card will be refunded. Again, this issue must be addressed within two (2) weeks of receipt of order. Returns and exchanges are void after 30 days. Customer is responsible for shipping costs for return of said product(s), and is responsible for providing delivery confirmation or some sort of tracking. Ferro Cosmetics is not responsible for lost packages and will not be able to carry through with exchange without receiving the merchandise in question.

Contact us by (800) 210-3787 prior to mailing any returns with your reason for returning the product(s) and a proof of purchase, ideally the order number or a legible copy of the receipt. We do not refund the purchase amount to you. Instead we will replace the product with another item of the same value. Items must be received undamaged and unused. Please inspect all orders when you first receive them. If you wish to purchase a pricier item, you will be responsible for paying the difference, along with the shipping cost. If return is due to incorrect merchandise shipped, unsatisfactory coloring or a damaged item, Ferro Cosmetics will promptly send you a replacement or issue a full refund once the merchandised had been returned. No additional shipping or handling fees will be charged for the replacement of such damaged or defective shipments. Refunds can only be issued to the same credit card to which they were charged. Packages marked "Return to Sender" cannot be processed or refunded.

Return products to:
Ferro Cosmetics
Attention:Returns
5711 Transit Rd
Buffalo, NY 14051